Atlassian Cloud Partial Outage
Incident
Report for Jira Service Management
Resolved
Between 7:27 UTC to 12:45 UTC on 11/12/2019, we experienced an outage followed by a performance degradation for Confluence Cloud, Jira Core, Jira Service Desk, Jira Software and Opsgenie. The issue has been resolved and the services are operating normally.
Monitoring
We are recovering from the degraded performance with our Atlassian Cloud Products. We are now monitoring closely and we expect to be fully recovered in next 3 hours.
Investigating
We are investigating cases of degraded performance for <Confluence Cloud, Jira Core, Jira Service Desk, Jira Software and Opsgenie Cloud customers. We will provide more details within the next hour.
Monitoring
We have identified the root cause of the outage and have mitigated the problem. We are now monitoring closely.
Update
We do not have a root cause yet for the outage impacting Atlassian Products. We are investigating and will post updates within the next hour.
Investigating
We are investigating an issue with outage that is impacting some Atlassian Cloud customers. We will provide more details within the next hour.
This incident affected: Jira Service Management Web, Service Portal, Jira Service Management Email Requests, and Authentication and User Management.