All Systems Operational

About This Site

Here we will post updates about Jira Service Desk's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Service Desk Web ? Operational
Service Desk Portal ? Operational
Authentication and User Management Operational
Service Desk Email Requests ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2019

No incidents reported today.

Sep 21, 2019
Completed - The scheduled maintenance has been completed.
Sep 21, 13:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 15:00 UTC
Scheduled - We are going to perform urgent database maintenance which will result in a single outage of up to 10 minutes for some Jira Cloud customers.
Sep 18, 03:14 UTC
Sep 20, 2019
Resolved - Between 11:30 UTC to 13:10 UTC, we experienced some intermittent problems in user search for Jira Service Desk cloud. The issue has been resolved and the service is operating normally.
Sep 20, 13:09 UTC
Monitoring - We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.
Sep 20, 11:32 UTC
Investigating - We are investigating reports of intermittent errors for some JSD Cloud customers related to user search. We will provide more details once we identify the root cause.
Sep 20, 11:05 UTC
Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019
Resolved - Between 08:20 UTC and 10:00 UTC, we experienced an outage for some Jira and Confluence Cloud customers. The issue has been resolved and the services are operating normally.
Sep 17, 11:53 UTC
Monitoring - We are continuing to monitor the recovery of Jira and Confluence Cloud products.
Sep 17, 11:01 UTC
Identified - We have recovered for most Jira/Confluence Cloud customers impacted by this outage. We are still investigating the impact on Atlassian Access features caused by this outage.
Sep 17, 10:26 UTC
Update - We do not have a root cause for the outages impacting some Jira/Confluence Cloud customers. We are investigating and will post updates within the next hour.
Sep 17, 09:32 UTC
Investigating - We are investigating an issue with outages that are impacting some Jira/Confluence Cloud customers. We will provide more details within the next hour.
Sep 17, 08:24 UTC
Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved - This incident has been resolved.
Sep 10, 11:45 UTC
Investigating - We are investigating an issue with our avatar storage system that is impacting visibility of avatars across multiple services. We will provide more details as they're discovered.
Sep 10, 10:05 UTC
Resolved - Between 04:12 UTC to 05:02 UTC, we experienced an issue where emails sent to Jira's mailbox are bounced. It affected Cloud customers that use Jira Service Desk, Jira Core and Jira Software. The issue has been resolved and email processing is operating normally.
Sep 10, 05:16 UTC
Investigating - We are investigating an issue where emails sent to Jira's mailbox are bounced. It affects Cloud customers that use Jira Service Desk and Jira Software. We will provide more details within the next hour.
Sep 10, 04:50 UTC
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.