All Systems Operational

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Here we will post updates about Jira Service Desk's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Service Desk Web ? Operational
Service Desk Portal ? Operational
Authentication and User Management Operational
Service Desk Email Requests ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Urgent Jira Cloud database maintenance May 26, 06:00 - May 27, 01:00 UTC
We are going to perform urgent database maintenance which will result in an outage of up to 10 minutes for some Jira Cloud customers.
Posted on May 24, 05:24 UTC
Past Incidents
May 24, 2019

No incidents reported today.

May 23, 2019

No incidents reported.

May 22, 2019
Completed - The scheduled maintenance has been completed.
May 22, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 08:01 UTC
Scheduled - We are going to perform urgent database maintenance which will result in an outage of up to 10 minutes for some Jira Cloud customers.
May 22, 03:29 UTC
May 21, 2019
Resolved - This incident has been resolved.
May 21, 16:16 UTC
Investigating - We are investigating an availability issue with that is impacting some Jira Cloud customers. We will provide more details within the next hour.
May 21, 15:38 UTC
Resolved - Between 11:44am 21 May UTC to 2:21pm 21 May UTC, we experienced issues with multiple connect apps. The issue has been resolved and the service is now operating normally.
May 21, 14:24 UTC
Identified - From 12:30 pm 21 May Tuesday UTC, we experienced an issue with multiple connect apps on Jira Cloud. We continue to work on resolving the issue. We have identified the root cause and expect recovery shortly.
May 21, 13:28 UTC
Resolved - We have identified the root cause of the custom sidebar colour issue with Jira Cloud and have mitigated the problem. The issue has been resolved and the service is operating normally.
May 21, 09:53 UTC
May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
Completed - The scheduled maintenance has been completed.
May 17, 03:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 02:50 UTC
Scheduled - We are going to perform urgent database maintenance which will result in an outage of up to 10 minutes for some Jira Cloud customers in the EU region.
May 17, 02:46 UTC
May 16, 2019
Resolved - Between 09:43 AM UTC to 02.00 PM UTC, we experienced outages for some Jira Cloud users. The issue has been resolved and the service is operating normally.
May 16, 14:22 UTC
Identified - Some Jira Cloud users are still impacted. We've identified the cause of the issue and are working on a fix.
May 16, 10:57 UTC
Monitoring - We have mitigated the problem and we are now monitoring closely.
May 16, 10:19 UTC
Investigating - We are investigating an outage that is impacting some Jira Cloud customers. We will provide more details within the next hour.
May 16, 09:43 UTC
May 15, 2019

No incidents reported.

May 14, 2019
Resolved - We have identified the service that caused a high load on the server. We have deployed a couple of changes to mitigate the situation. The services have been recovered and operating normally.
May 14, 11:04 UTC
Update - We are continuing to investigate this issue.
May 14, 10:04 UTC
Investigating - We are investigating an outage that is impacting some Atlassian Cloud customers. We will provide more details within the next hour.
May 14, 08:57 UTC
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019
Resolved - Between 13:30 UTC to 14:05 UTC, we experienced a partial service outage in the US region for Jira Cloud products. The issue has been resolved and the service is operating normally.
May 10, 14:34 UTC
Update - We are continuing to investigate this issue.
May 10, 14:29 UTC
Investigating - We are investigating an issue with Jira Cloud that is impacting some of our Atlassian Cloud customers. We will provide more details within the next hour.
May 10, 14:10 UTC