Issue with Customer Portal

Incident Report for Jira Service Management

Resolved

Between 07:30 UTC to 10:00 UTC, we experienced customer portal issue for Jira Service Desk. The issue has been resolved and the service is operating normally.

Posted Feb 10, 2020 - 10:53 UTC

Identified

We continue to work on resolving the customer portal issue for Jira Service Desk. We have identified the root cause.

Posted Feb 10, 2020 - 08:49 UTC

Update

We are continuing to investigate this issue.

Posted Feb 10, 2020 - 08:29 UTC

Investigating

We are investigating an issue with customer portal that is impacting some Jira Service Desk Cloud customers. We will provide more details within the next hour.

Posted Feb 10, 2020 - 07:30 UTC

This incident affected: Service Portal.