Degraded functionality for Confluence and Jira European customers

Incident Report for Jira Service Management

Resolved

Between 00:24 UTC to 04:15 UTC, we experienced degraded functionality for Confluence and Jira. The issue has been resolved and the service is operating normally.

Posted Jun 02, 2020 - 04:47 UTC

Investigating

We are investigating reports of intermittent errors for Confluence and Jira customers hosted in EU regions. We have identified the root cause and expect recovery shortly.

Posted Jun 02, 2020 - 02:55 UTC

This incident affected: Jira Service Management Web, Service Portal, Jira Service Management Email Requests, and Authentication and User Management.