Some Jira Service Desk users are seeing errors when loading their queues

Incident Report for Jira Service Management

Resolved

Apologies from the incident support team, please watch the following Status Page for updates: https://jira-service-desk.status.atlassian.com/incidents/fvwzj34fg44k

Posted Jul 30, 2020 - 01:40 UTC

Monitoring

We have investigated reports of intermittent errors for some Jira Service Desk Cloud customers being unable to load their queues. We have identified the root cause for this error and are currently in the process of rolling back the change.

We will provide final comms in one hour when the roll back is complete.

Posted Jul 30, 2020 - 01:35 UTC

This incident affected: Jira Service Management Web.